📦 Ordering process
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      1. Help Center
      2. For the employee
      3. 📦 Ordering process

      How to cancel an order

      Plans changed? Don’t worry—you can cancel your order as long as it’s before the restaurant’s deadline. Follow these simple steps to make the process quick and easy

      ✅ Steps to cancel an order

      1. Open the SmartLunch app or website.
      2. Go to "Dashboard" or "History" to find your order.
      3. Select the meal you want to cancel.
      4. Click “Details”.
      5. Scroll to the bottom and click “Cancel Order.”
      6. That’s it.  Your meal is annulled.

      Helpful reminders

      • Plan: Cancel meals if you know you won’t be at work.
      • Double-check your orders: Look in the Dashboard and History to see what you ordered to avoid mistakes.

      💰 Refund info

      • Subsidy funds return automatically after you refresh the page.
      • Payments made with SmartLunch Money Box or PayU take 3–14 business days to refund.

      🔎 Where to find your orders

      • Dashboard: See orders for upcoming days.
      • History: View future meals, cancelled orders, and past orders.

      💡 Tip: Use the date filter in History to find orders for specific days or months.

      FAQs

      What if I miss the cancellation deadline?

      You can’t cancel after the deadline. However, you can share the meal with someone else.

      Can I cancel on the delivery day?

      Yes, as long as it’s before the restaurant’s cutoff time.

      Can I change the delivery location?

      No, but you can cancel and place the order again with the correct location.

      Why can’t I see next month’s orders in History?

      Adjust the date filter in History. If the issue continues, contact Customer Support.